We are seeking a talented, vibrant and dynamic Venue Manager for the Rooftop at QT, that will bring individuality, creativity and passion into turning the ordinary into extraordinary. 

About EVT

QT Hotels & Resorts is part of EVT, one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.

About QT

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? 

Woven into the city’s fabric, QT Melbourne is at the heart of the CBD’s cultural beat. Want to come into our fold? Show us your service-minded side and help keep luxury evolving across 188 industrial inspired rooms and signature dining from laneway to rooftop. We can’t wait to see what you’ve got.

About the role

We are looking for a talented Venue Manager to drive and develop the team to perform at a World Class level. The individual will be accountable for the entire operations of our Rooftop Bar. The individual will take responsibility in driving the financial outcome of their allocated department/s – Wages, COGS, Expenses, maintenance, & overheads.

The Venue Manager is responsible for overseeing all operational and staffing aspects of the outlet, ensuring the highest standards of service and efficiency are consistently maintained. They will lead regular training sessions and ensure comprehensive outlet induction programs are conducted for all new employees, fostering a culture of excellence and continuous improvement

Specific responsibilities: 

• Overall accountability for the people, product, service, and upkeep of their department.
• Continually analyze and assess performance of the restaurant with a focus on wine and dinner service against its stated objectives; formulate strategies and enact remedies as appropriate.
• Work in conjunction with F&B, Sales, and Marketing teams to formulate and strategies business and sales ideas – Explore opportunities through research and early activations.
• Manage staff recruitment, training and rostering of outlet staff in order to ensure guest expectations are exceeded at all times. Training calendar to be created.
• Manage the effectiveness & overall operations of internal systems and point of sale operations including general IT, Infrasys and 7Rooms.
• Monitor production from the bar & kitchen to ensure high beverage & food standards for all guests.
• Maintain the costs of the business – wage, beverage, maintenance and expenses costs as per budgets/targets. Ensure the budget is being met from a topline revenue to bottom line profit %
• Create relationships with in house guests and clients to drive the business with ongoing floor presents

Skills & experience  

• Minimum of 2 years in a senior management role within a high-volume bar or hospitality environment, ideally with a premium venue experience.
• Demonstrated ability to cultivate a VIP guest experience, with a deep understanding of delivering luxury service that exceeds expectations.
• Expertise in curating and managing premium cocktail, wine, and spirits menus, including an understanding of current and emerging trends in the beverage industry.
• Track record of driving venue profitability through strategic pricing, upselling, and innovative promotions while maintaining brand integrity.
• Experience in hiring, training, and developing a high-performing team, with a focus on mentoring staff to deliver consistent service excellence.
• Ability to plan and execute high-profile events, from concept to completion, ensuring seamless coordination with marketing and operations teams.
• Understand budget management, cost control, and P&L analysis, with the ability to make data-driven decisions to optimize operational efficiency.
• Proficiency in using POS systems, reservation software, and analytics tools to optimize operations, track performance metrics, and enhance the guest.
• Ability to represent the venue and brand both internally and externally, cultivating relationships with guests, suppliers, and media.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.  

• 50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.  
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 
• Awesome winter and summer savings and discounts at Thredbo.  
• Rapid career growth opportunities through our EVT network.   
• Local community involvement, volunteering and charitable giving.   
• Strategic focus on sustainable design, sustainable practices & procurement and transparency and reporting. 
• Paid Parental Leave. 
• Australia and NZ’s largest and most diverse experiences company.