Come and drive the tap room experience of one of Sydney's most exciting up and coming independent breweries. 

Reporting directly to the owner and head brewer, you'll have creative license to shape an interesting and engaging schedule of events and help grow the only brewery tap room in the region. 

Role:  Tap Room Supervisor

Reports to: Founder & Head Brewer

Personal Attributes Required:

Maintains a positive attitude and builds team morale through coaching

Compassionate, empathetic, and passionate about understanding people’s needs

Outgoing & Sociable (likes to chat with people and build relationships)

Attention to detail

Ability to maintain awareness of overall operation while handling specific issues

Knowledge of the brewing process and draft systems, eager and curious to learn more

Experience serving and talking about craft beer

Ability to stand for long periods of time (8-10hours)

Ability to lift 7kg. Cases, and 75kg. kegs (assisted) and various boxes on a periodic basis

Available nights and weekends

Interested in the hospitality & craft beer industry

Job Experience Required:

Ideally have 3-5 years in the hospitality industry and some bar management experience.

Experience with financial reports: Easily navigate numbers to understand how to staff to optimize labour costs, analyse performance metrics, and handle cash & tip allocation,

Understand the technology used to craft managerial reports, manage the POS, and optimize inventory tracking, while also maintaining an interest in new technology to improve operations.

Education: HSC level minimum, but additional schooling in business, and/or hospitality are advantageous

Knowledge of basic accounting principles, personnel management and marketing

Licensing and certifications: All necessary licenses and certifications needed to complete the job. NSW RSA essential.

Role Overview

The Tap Room Supervisor reports directly to the Founder & Head Brewer. Responsible for maintaining operations of the Taproom, growing and empowering the taproom team, and always looking for innovative solutions to improve operational efficiency. The Tap Room Supervisor works very closely with the Founder in order to fully understand the strategic direction and objectives for each week, month, quarter, year, etc. This role is responsible for directly managing the Taproom team, ensuring that all of their duties are completed on time and to standards; cultivating a positive environment for everyone that comes to the Taproom.

Responsibilities:

Manage day-to-day activities for taproom operations; ensuring taproom team has adequate support and tools to perform their duties, using SOP checklists to ensure work is completed on time and to service level standards… such as:

Support team by overseeing opening/closing duties, assisting as needed

Serving behind the bar as needed

Support team by providing meal breaks and restroom breaks

Ensure all necessary supplies are ready and available to the Taproom team, restocking as needed

Manage the cash drawer to ensure that appropriate amount of change is available

Ensure the tip jars are managed accordingly based on shift changes

Ensure that the drawers have enough cash (ones, fives, tens, etc) to get through each week

Coordinate with the Head Brewer to ensure that the appropriate beers are available for the weekly events – management and acquisition of guest tap beers to ensure they compliment our beers and add appeal and attract new customers.

Ensure safe and secure environment at all times

Handle conflict resolution with customers, vendors, and others as needed. Document incident reports as needed

Ensure all doors are securely locked at the end of each closing shift and alarm is armed when leaving

Interface with Food vendors and Bands/Live Music Acts as needed to assist with daily setup and build relationships

Assist with any setup needs for bands using our PA system, performing sound checks regularly

Ensure all weekly entertainment activities are executed properly

Administrative & Management Duties include:

Scheduling of Taproom team and managing shift schedules

Coordinates w/ Founder to understand how to plan shifts based on upcoming events schedule

Create monthly draft roster based on events calendar

Publish roster and communicate with taproom team

Manage any scheduling conflicts, no shows, etc.

Keep track of Taproom Inventory regularly and communicate ordering requirements to Founder

Merchandise–all retail items for sale in the Taproom

Analyse Daily, Weekly, & Monthly Sales & Ops Metrics

Review the data to deduce insights and draw a logical conclusion for which improvements are needed to grow sales and increase efficiency

Propose possible solutions and prepare to test and analyse the outcomes

Work Hours:

Part-time (21 hours per week) – hourly rate as per Hospitality Industry (General) Award (MA000009): Food and Beverage Attendant Level 3.

Must Have Valid and Current RSA and full working rights