SENIOR CUSTOMER SERVICE OFFICER

Does working for a venue that most people only get to visit on their days off sound like a dream to you? What about collaborating with a VIBRANT, EXCITING and ENGAGING team that are specifically there to make sure customers are having as much FUN as possible? Too good to be true… think again!

Who are we?

Kingston Park Raceway is the ultimate adrenalin-pumping experience, feel the speed and exhilaration as you zoom around the track at Australia's premier go karting and amusement venue. With three specially designed outdoor tracks, Kingston Park is a leader in the Out-of-Home Entertainment Industry. Being an iconic household name, it is so important we have a superstar team driving our operations, retail and marketing and as such we are continuously on the lookout for bright and passionate new talent to bring into the team.

 About the Role:

Kingston Park Raceway is an Outdoor Go-Karting and Amusements venue. The Senior Customer Service Officer is responsible for meeting and excelling all sales targets, providing more junior staff with training and mentoring, co-ordinate staff rostering, adhering and rolling out WH&S policies and stock take and ordering.

• Meet and greet customers
• Daily management of stock to minimise stock loss and maximise sales
• Implement brand visual merchandising strategies and promotional changes
• Develop, train and succession plan your team to increase productivity
• Create a safe working environment for your team and customers
• Roster your team in line with store’s trading profile

About you:

• Previous management experience, preferably in retail
• Ability to provide a genuine and unique customer experience
• Proven ability to achieve sales, wages, KPI’s & stock loss targets
• Previous merchandising experience working from a brief
• Experience in coaching a team
• Fantastic attitude and ability to work in a superstar team
• Able to work a rotating roster including weekends, public and school holidays

Why Work With Us? 

• Kingston Park Raceway prides itself on having a diverse and equitable workforce that promotes career growth and opportunity.
• You'll have access to employee training programs and career progression planning
• The opportunity to work for a leader in the Out-of-Home Entertainment Industry
• Remuneration extras, like competitions prizes and a healthy social calendar
• Employee discounts available

• Minimum 2-3 years experience with hands on management of day to day operations
• Experience in the retail, entertainment, hospitality or tourism industries would be fantastic.
• Experience and an understanding of controlling wages, operation costs, stock levels, KPI's
• Able to prioritize and work well under pressure.
• Able to drive sales and motivate and grow your team
• Available to work weekends, public holidays and school holidays