The Ghanem Group is recognised for our exceptional service, hospitality, and ability to create unforgettable dining experiences in cutting-edge designed venues. Ghanem Group operates several award-winning venues in Brisbane and Melbourne, most notably the multi-award-winning Blackbird Bar and Grill and Donna Chang.

Opportunity

We are searching for a talented and hands-on Restaurant Manager to support the management of our iconic Restaurant and Bar.

At Byblos, we seamlessly blend imaginative Mediterranean cuisine with the utmost Lebanese hospitality. Situated along the picturesque Brisbane River in Hamilton, our award-winning venue invites guests to indulge in a world-class drink selection while immersing themselves in the inviting ambiance.

At Byblos, we take pride in offering an authentic taste of Lebanon, providing an experience meant to be shared and enjoyed together. Picture generous and genuine dishes that whisk you away to the vibrant streets of Lebanon, all while you soak in the riverside charm just beyond Brisbane's CBD.

Our menu is a journey through Lebanon's rich history, culture, and traditions, showcasing flavors and recipes that emanate warmth and comfort. Join us at Byblos Bar and Restaurant, where every dish tells a story, and every moment is infused with the spirit of true Lebanese hospitality.

The Restaurant Manager is responsible for the planning, organisation, direction, and coordination of employees and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.

Key to your success will be your demonstrated experience in the following areas:

• Plan and prepare for service periods and functions, ensuring staff levels are correct according to the anticipated level of business
• Ensure table allocations and appropriate levels of stock / Mise en place are done ahead of time
• Oversee the service, ensuring that high standards are consistently met and assisting the team in a hands-on capacity during peak periods or as needed
• Manage the arrival and service of noted VIPS to the venue
• Investigate and resolve customer complaints regarding food/beverage quality and service
• Oversee the receipt of stock deliveries, verifying contents & quality
• Maintain inventory systems and investigate variances
• Prepare employee rosters, allowing for employee leave or planned absence
• Coach, motivate, monitor, and manage the team’s performance
• Communicate business goals to employees, providing additional training if required
• Work closely with the Head Chef and Bar Manager to promote menus and wine/beverages to complement menu items and train front-of-house staff for the presentation to customers
• Monitor restaurant sales and in consultation with the team and management, implement activities and schemes to maximise sales and profit 
• Organise marketing activities, such as promotional events, discount schemes, and advertising in line with agreed budgets
• Provide support to the operation’s sales and marketing team
• Ensure that the company’s activities integrate and comply with requirements for quality management, Hygiene, Workplace Health and Safety (WHS), environmental policies, and general duty of care.
• Follow WHS procedures and related company policies to reflect current legislation and workplace practices
• Ensure good safety practices of employees, assisting in the maintenance and ensuring the compliance of proper emergency and security procedures
• In conjunction with other managers, foster & maintain good public relations 
• Any additional duties within your capability as directed by the Venue Manager.

Successful candidates will have at least 2 years of experience in a similar role and environment, coupled with the following skills and attributes:

• Demonstrated experience in the role of Restaurant Manager for similar size venue
• Solid and proven leadership experience within a similar environment 
• Proven skills and experience with POS and common Microsoft Office Applications
• Strong communication and interpersonal skills
• Excellent customer service skills
• Able to work well under pressure
• Ability to build relationships with a variety of internal & external contacts
• Decisive and able to make difficult decisions