PSG has an exciting new position available within a high-end residential apartment complex in St Leonards as a Concierge/Resident Relations Manager. We are offering an attractive part-time position for the right candidate. We are also looking for RSA Marshal's to work in several of our hospitality venues.

Who We Are
PSG is a Sydney based security business specialising in the hospitality, events, residential, concierge and corporate sectors. PSG has seen over 150% growth year on year and continues an exponential trajectory despite the effects of COVID-19 restrictions. Our Company has ambitious expansion plans for 2022 which involves interstate and online expansion, as well as diversification into related products and services.

The Working Environment
PSG’s ethos centres around providing premium, high-quality products and services, which drives our leadership and office culture. Our company, while fast-paced and results-driven, has a huge focus on culture. This is paired with our close-knit and supportive team of directors, who want to see our team thrive and grow in all facets of life, not just in the workplace.

Role objectives and expectations:

• Greeting residents and guests
• Attending to resident needs, such as distributing postage packages, liaising with contractors, maintaining bookings for the common areas and amenities.
• Perform administrative/secretarial/reception duties
• Running errands to assist residents
• Arranging transportation and excursions upon resident request
• Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
• Arranging tours and activities
• Making dinner/event reservations for guests
• Obtaining tickets for events
• Arranging special services
• Providing or arranging for general business services for guests
• Managing resident requests for housekeeping and/or maintenance
• Develop a network of contacts, service providers and businesses within their communities to serve guests
• Answering day to day inquiries from residents and their guests
• Creating security access cards, lift access, ordering keys and garage remotes
• Patrolling the site to ensure everything is safe and secure and in working order
• Build knowledge of the complex, to maintain that the building is running efficiently
• Hourly reporting of the building to management and committee

You Must Have:

• Prior experience working in a high-level customer service role
• A can-do attitude where anything is possible
• Outstanding communication skills
• Immaculate presentation
• Ability to multitask with high-level organisation skills
• A basic understanding of strata plans and building by-laws
• A basic understanding of what a building manager and facilities manager does day to day
• Knowledge on how to book in and handle maintenance requests
• Strong verbal communication skills
• Competence in Microsoft Office (Outlook. Word, Excel)
• A keen eye for detail, analysis and problem solving
• Ability to adapt and learn quickly in a fast-paced environment

You Must Be:

• Punctual, proactive & reliable
• Trustworthy, honest and has high levels of integrity and discretion
• Proactive and results-driven while also being self-motivated
• Able to work autonomously without the need to be supervised
• Charismatic, charming, focused on providing exceptional customer service

Would be nice if you had:

• Experience in Mybos, Building Link or similar software
• Experience working at a high-end residential apartment complex, hotel or similar
• Valid first aid certificate

What You Will Gain:

• Advance your career working at one of Sydney’s newest and finest building
• Generous remuneration
• Stable full-time work unaffected by COVID lockdowns
• Set up to succeed, with clear objectives and expectations, and all the tools, support, and information you need to excel in your role.
• Convenient site location in St Leonards, across the road from St Leonards station and buses.

M/L: 000105291

Corporate dress wear for Concierge, black suit, white shirt etc. RSA Marshal, black polo, black pants.