We have an exciting opportunity for two Reservations Agents to join our Hotel Front Office team and work at the region’s newest luxury hotel; Ardo. 

About the role:

As a full time, Reservations Agent, you are an ambassador of our two properties brands. In this role you will need to anticipate our guests’ needs by going the extra mile, and handling enquiries efficiently and attentively throughout the guest booking process via various booking methods. 

You will take pride in delivering the highest level of quality in both product and service. You will work effectively with all other departments to ensure a great experience for each and every guest.

Your energy, drive and positive attitude will be contagious to your team mates; you will be able to think on your feet and problem solve; and you will be passionate about on contributing to the bigger picture with an attitude of continuous improvement.

Who we are looking for:

• A guest-centric attitude with a fun and bubbly personality and demonstrated professionalism
• A demonstrated ability to multitask in fast-paced environment, with strong attention to detail and time management skills
• An ability to prioritise increasing workloads and high level of computer literacy
• A positive selling approach to maximise yield in both occupancy and rates
• A thorough knowledge of all resort facilities and promotions
• To maximise hotel revenue by converting phone and email enquiries into bookings
• A strong knowledge of all aspects of hotel operations including OTAs and various booking platforms
• Exceptional written and verbal communication skills and presentation
• Ability to adapt to changing guest needs
• Ability to foster and maintain excellent client relationships 
• Operational understanding of Opera system is advantageous 

Why choose Ardo:

• Permanent Full-time position.
• Attractive remuneration package.
• Uniforms supplied and laundered. 
• Free car parking.
• Employee assistance program.
• Paid parental leave
• Idyllic location in tropical North Queensland.
• Work in the region’s newest luxury hotel.
• Permanent career opportunities with pathways to upper management and between sister properties around Australia.
• Generous discounts across Morris Group businesses.
• Corporate discount on health insurance.

About Ardo:

Ardo is a brand new $88 million dollar hotel due to open in Townsville in late 2023. Its arrival brings elevated relaxation and rejuvenation to North Queensland’s premier leisure and entertainment precinct, nestled on the edge of the Coral Sea with uninterrupted views across to Magnetic Island. It’s sprawling hotel suites; world-class dining outlets – Marmor and Terasu; day spa; and signature rooftop pool deck and bar combine to celebrate the spirit of the tropics with unique Ardo flair.

About Morris Group:

Ardo is the latest addition to Morris Group’s tourism offering which as well as The Ville Resort-Casino, includes Northern Escape Collection’s Orpheus Island Lodge, Morris Nautical and Mt Mulligan Lodge.

At Ardo we’re passionate about driving sustainability action and being part of the shift toward a net zero future. That’s why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. As part of Morris Group, Ardo is continuously working toward group-wide goals that focus on People, Place, and Planet. We’re on a mission to find a better way to do the work we love to make a positive impact for the world around us.

Who we are looking for:

• A guest-centric attitude with a fun and bubbly personality and demonstrated professionalism
• A demonstrated ability to multitask in fast-paced environment, with strong attention to detail and time management skills
• An ability to prioritise increasing workloads and high level of computer literacy
• A positive selling approach to maximise yield in both occupancy and rates
• A thorough knowledge of all resort facilities and promotions
• To maximise hotel revenue by converting phone and email enquiries into bookings
• A strong knowledge of all aspects of hotel operations including OTAs and various booking platforms
• Exceptional written and verbal communication skills and presentation
• Ability to adapt to changing guest needs
• Ability to foster and maintain excellent client relationships 
• Operational understanding of Opera system is advantageous