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Reservations Agent

Start: ASAP Where: Broadbeach, QLD Type: Part time / casual Pay: Award wage

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JOB DESCRIPTION

You are the beginning of an exceptional guest experience! Be the first point of contact for the hotel’s reservation and sales enquiries, creating Heartist moments and luxury experiences for our guests.

Your team and working environment:

Located in the heart of Broadbeach just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breath-taking Pacific Ocean or Hinterland views.


What’s in it for you:

  • Work in a luxury environment surrounded by the best people in the industry
  • Heartist benefit card offering discounted rates in Accor properties worldwid
  • Discounted parking on site
  • Learning programs through our Accor Academy
  • Opportunity to develop your talent and grow within your property and across the world!

RECOMMENDED SKILLS/EXPERIENCE

Front Office
Retail / Customer Service

Please note: You should have a minimum up to 1 year previous experience in the above or similar roles.


REQUIREMENTS

Your experience and skills include:

  • A background in call centre, reservations or reception is essential
  • Experience with Opera PMS
  • HotSOS or PABX systems experience
  • Excellent communication skills and a professional telephone manner
  • An enthusiastic approach
  • Attention to detail

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



Interview required