About Merlo Coffee

Merlo Coffee began more than 30 years ago with a simple philosophy – freshly roasted coffee served by people who are passionate about coffee.

Today, Merlo is proud to be one of Australia’s leading independently owned and operated coffee roasters, who supply the public, our own Merlo Coffee stores and over 1,700 cafes and restaurants with freshly roasted coffee around the country every day.

Are you ready to take the next step in your career?

We’re seeking a motivated and driven individual to join our Retail Department as the Multi-Site Manager for our UQ locations. If you thrive under pressure, have a passion for mentoring and training others, and excel at staying organised, this is the perfect role for you!

Don’t miss this opportunity to make an impact and grow with us. We’d love to hear from you!

The key responsibilities of this role include, but are not limited to:

• Drive a culture of accountability and ownership across multiple sites. 
• Ensure operational efficiency and customer service across multiple sites.
• Develop and Train staff to be highly independent and knowledgeable in the Merlo Way.
• Ensure quality product is being delivered to customers at all times.
• Succession plan and recruit to ensure operational efficiency across all sites.
• Performance Management of all staff to ensure adherence to employment contracts and the Merlo Way.
• Wage and Revenue Management of all sites.

To be successful in this exciting role, you will have:

• Be Full-time available, Monday - Friday
• Strong interpersonal skills.
• A proven aptitude for staff management
• Ability to communicate effectively and clearly.
• Strong cultural awareness of the business and its direction.
• Proficiency in using Microsoft Word, Excel & Outlook.
• Passion for customer service and quality product.
• Strong time management skills.
• Financial acumen is desirable but not essential.

Benefits and perks: 

• Free coffee on shift, generous staff discount on coffee & retail products
• Career progression opportunity 
• Free access to an Employee Assistance Program for you and your immediate family
• A vibrant, fun, and exciting place to work with great team culture.
• A feel-good brand that genuinely cares for our people, community, and environment
• Monthly & yearly celebrations and staff awards
• Flexible working environment with a genuine focus on work-life balance

At Merlo we care about our people, our customers and of course our coffee. To ensure we successfully continue to maintain the Merlo magic, we follow the ‘Merlo Recipe’ in everything we do.

Respect – Excellence – Customer Service – Integrity – Passion – Education.

If you think you'd be a welcome addition to the Merlo Coffee family… Join us in our passion for providing quality coffee and customer service - Apply now!