Located in the mist of the Brisbane CBD, the Hotel is accessible to all the attractions Brisbane has on offer including Queen Street Mall and Suncorp Stadium to name a few.  The Hotel’s design accommodates 103 guests with a perfect blend of modern and minimalist décor in an urban setting for those who are visiting Brisbane for business or leisure.

We are now searching for a Hotel Receptionist to join the team on a casual basis in a variety of shifts across the 24hr/ 7 day week roster.

As a suitable applicant your key responsibilities are:

• Completing reservation requests from guest via phone call, email and other mediums
• Maintaining Guest accounts and completing a variety of front desk duties
• Provide excellent customer service to guests with their requests via phone or at front desk
• Communicate with other departments to ensure amenities are arranged for the guests
• Providing information to the guests with knowledge of local attractions and sites
• Undertaking credit card payments, cash handling and other invoice transaction
• Maintaining security and OH&S requirements for the hotel\
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As a suitable applicant you must have:

• Previous experience in the hotel/tourism industry as a front desk receptionist or similar
• Effective customer service skills and communication skills (both written and verbal)
• The ability to handle multiple tasks at once
• Practical computer skills and knowledge
• Strong administrative and organizational skills to provide a great customer experience to the guests
• The ability to work autonomously and work cohesively within a team environment
• Previous experience with cash handling and transaction handling

How to apply

Please submit your cover letter and resume, addressing the selection criteria as stated above, outlining your experience and suitability for this role by using the 'Apply For this Job' button.

Work at the Y

Candidates must have the right to work in Australia.

YMCA, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:

• a national criminal history check;
• an international criminal history check where applicants have worked overseas;
• holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws.

Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.

The YMCA is an equal opportunity employer and is committed to safeguarding children and young people.

The will require an individual that has experience with microsoft suite and is familiar with Hotel Reception daily duties and responsibilities.