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Hotel Front Office / Guest Experience at Pullman and Mercure Melbourne Albert Park

Start: ASAP Where: Melbourne, VIC Type: Part time / casual Pay: Award wage

Sorry you're a bit late, this job expired on Oct. 5, 2022. Set up a job alert to be notified when similar jobs are available.

JOB DESCRIPTION

Work Your Way to Albert Park! 

As we are working though a period of growth, we have two exciting guest experience opportunities within our Front Office department. We are looking for enthusiastic and friendly Porters / Valets and Guest Services Agents to join our team.  You will spend your days helping our guests with a whole variety of enquiriess while promoting all the great things about out hotel, Melbourne and beyond - we want you to help wow our guests with the Pullman Albert Park experience!

Situated opposite Albert Park Lake, our Hotel hosts 378 rooms, restaurant, bar and café, pool, gym, and 31 conference spaces offering business and leisure travellers a lavish space to meet, rejuvenate and explore the city of Melbourne. In this bigger and better 2022, we are excited to be growing our Concierge team.

Does this sound like you?

  • Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
  • Promoting and up-selling hotel facilities through strong product knowledge
  • Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys
  • Following procedures in relation to credit and cash transactions and accounting documentation
  • Working with the team to provide our guests with a great experience from the moment they choose to book with us

Why choose us?

  • Flexible permanent part time role 0 - 38 hours per week
  • Immediate start available
  • Opportunity to learn different skills in tourism and hotel services 
  • Extensive local, national and international discounts on accommodation, food and beverage and other hospitality benefits
  • The chance to work with the President of Les Clefs d'Or, the global organisation supporting Concierge professionals

RECOMMENDED SKILLS/EXPERIENCE

Concierge
Front Office
Front of Desk Manager
Front of Desk Supervisor
Retail / Customer Service

REQUIREMENTS

What We Are Looking For

  • Excellent communication and interpersonal skills
  • A valid driver's licence (can be on P plates)
  • The ability to work in a fast-paced environment
  • An eye for attention to detail
  • A reliable individual looking for the flexibility to work a rotating roster


Interview required

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ABOUT THIS VENUE

Pullman and Mercure Melbourne Albert Park

(5.00)

Pullman and Mercure Melbourne Albert Park's contemporary and cosmopolitan hotel is the perfect base for business and leisure guests. With 378 stylish rooms providing comfort to rejuvenate, create, or work; before recharging in the FIT Lounge, making a splash in our heated pool or relaxing in the sauna and spa. Mortimer's Lounge is the spot for cocktails & craft beer and our new menu is a celebration of great Australian produce. Overlooking picturesque Albert Park Lake, the hotel is near the beachside St Kilda, iconic Chapel Street & a short ride away from the Royal Botanic Gardens & CBD. With easy access to Melbourne's top attractions, Pullman Melbourne Albert Park opens up exciting travel possibilities with the city at your doorstep. Our Conference & Events Centre is one of the largest, most comprehensively equipped event facilities in the city. A choice of 31 adaptable function venues with space for up to 1,600 guests and a team of expert planners will unlock your event’s potential.