About Us:

We are a dynamic hospitality group that operates three vibrant venues in the heart of the city; Cielo, a stylish rooftop bar; La Costa, an authentic Italian restaurant; and The Parlor, a sophisticated functions and events space. We pride ourselves on providing exceptional experiences for our guests, delivering top-notch service, delicious food, and crafted drinks in each of our distinct venues.

We are now seeking a passionate and energetic Hospitality All-Rounder to join our team and contribute to the success of all three venues. This role is perfect for someone who thrives in a fast-paced, diverse environment and enjoys interacting with people while working across various areas of hospitality.

Role Overview:

As a Hospitality All-Rounder, you will be responsible for delivering excellent customer service across all three venues. This includes both bar and floor work, ensuring smooth operations, and creating a welcoming atmosphere for all guests. You will work closely with our team to provide an unforgettable dining, drinking, and event experience.

Key Responsibilities:

Bar Responsibilities:

• Prepare and serve alcoholic and non-alcoholic beverages according to the venue's standards.

• Maintain a clean and organised bar area.

• Take drink orders, process payments, and provide excellent customer service to guests.

• Ensure all alcohol laws and policies are followed, including checking ID for age verification.

• Assist in stock control, including restocking the bar, monitoring inventory levels.

Floor Responsibilities:

• Greet and seat guests in a friendly and professional manner.

• Take food and drink orders and relay them accurately to the kitchen and bar.

• Ensure all food and drinks are delivered to the table in a timely and courteous manner.

• Maintain a clean and presentable dining area, including clearing and resetting tables.

• Handle guest inquiries, complaints, and requests promptly and professionally.

• Support with events, set-up, and breakdown for functions as needed, ensuring a smooth service experience.

Skills & Experience:

• Previous 1 year experience in a hospitality or customer service role (bar and floor experience preferred).

• Knowledge of beverage preparation and cocktail-making (bar experience).

• Ability to multitask and work efficiently in a fast-paced environment.

• Strong communication skills and a friendly, professional demeanor.

• Availability to work flexible hours, including evenings, weekends, and public holidays.

• RSA (Responsible Service of Alcohol) certification.