About us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good. 

The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you will be the person our guests rely on to handle transactions at the front desk, offer local insights, and anticipate every detail of their stay to ensure it is seamless and memorable.

You will be an excellent brand ambassador and create the warm atmosphere that makes our guests feel at home in any location. 

What we offer

• Hourly rate of $21.93 on a permanent part-time contract (Off-Shore Island Resort Collective Agreement, 2006) with hours ranging between 32 and 40 per week (depending on business needs)
• World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields
• An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
• Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
• IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.

What we need from you

• We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations 
• Ideally you will have you’ll have spent a minimum of one year in a 5 star front desk or guest service position and be able to provide a high-level of service excellence to InterContinental Hayman Island Resort’s valued guests.
• Previous experience in Opera is desirable but not essential. 

About you

We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations. You must have the ability to relocate and live on Hayman Island, Queensland and commence position as soon as possible, along with appropriate Australian working rights.