About us

Join us in sharing the story of our rich heritage, surrounded by 1890s architecture adorned with two unique and stunning gothic-style facades. InterContinental Melbourne the Rialto is nestled on legendary Collins Street in the heart of Melbourne's Central Business District. We are part of the world's first truly global luxury hotel brand, InterContinental Hotels and Resorts and our hotels feature in the most discerning locations in every corner of the planet. Our colleagues thrive on proudly sharing their local knowledge on Melbourne’s best kept secrets and experiences, through local landmarks or experiences delivered to your room. We provide a global experience through a local lens every day, so if you are motivated to providing memorable guest moments and enjoy sharing your Melbourne-insider wisdom, take the time to apply now.

Your day to day

Our energetic Front Office team is looking for a friendly and professional Guest Service Agent to join our team. By bringing your passion to work every day, we'll empower you to work as part of a team to anticipate our guests' needs and deliver a memorable service experience at Front Office. You’ll be responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. (A discount on your grocery shop each week and many big name retailers? This is too good to be true!?) We are proud to be IHG and we know you will be too. 

What we need from you

Ideally you'll have previous hotel experience in a front office environment and a real passion for delivering great customer service. You're known for your dynamic personality and superior communication skills. You have the flexibility to work various shifts including evenings and weekends. Your Opera knowledge and experience is a plus!