Are you interested in a unique opportunity to display your passion and expertise as a hospitality professional in the Club Sofitel? Look no further and read on. As a Guest Experience Supervisor in Club Sofitel you are responsible for providing a sense of welcome
and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay.

WHAT WILL YOU BE DOING:
• Lead, mentor and develop the team, ensuring a fun and engaged work environment
• Assist the Club Guest Experience Manager with the recruitment, induction and training of new
team members
• Conduct probationary reviews, yearly performance reviews and development plans for Club
team members
• Be responsible for rostering according to the daily operations and Club budget
• In conjunction with the Guest Relations Manager, allocate expressions to appropriate guests
• Maintain all Reception standards including check-in/check-out procedures and Concierge
services
• Coordinate bookings for the Sofitel Club Business Centre and Boardroom
• Maintain all Food and Beverage standards, including stock and inventory control based on
current and future occupancy

WHAT’S IN IT FOR YOU:
• Lateral and developmental growth opportunity
• Exposure and experience in a fast paced environment
• Local and international career opportunities with Sofitel and Accor
• Access to Accor ALL Heartists staff discounts, including accommodation, dining and hire car
discounts
• Convenient 'Paris end of Collins street' Melbourne CBD location
• Uniform and complimentary dry cleaning of business attire provided

If this sounds like the opportunity for you, we would love to hear from you!

YOUR EXPERIENCE AND SKILLS INCLUDE:
• Minimum 12 months’ experience in a Front Office position in a luxury hotel
• Previous supervisory experience preferred
• Strong focus on guest and team experience and cohesiveness
• Ability to demonstrate the Heartist principles in action when dealing with guests and
colleagues
• Excellent communication and interpersonal skills
• Valid RSA and knowledge of Opera is an advantage
• Ability to build rapport and interact professionally with guests and team