Ace Hotel Sydney is our first-ever spot in Australia, set in the verve of Surry Hills. Inspired by the neighborhood’s vibrant rhythm, Ace Sydney is home to a bustling public Lobby alive nearly nightly with DJs and performers, a rebellious art program and sunken lounge just off the Lobby bar. We’ve also got three distinct restaurants led by award-winning culinary pros, including our 18th-floor restaurant-and-bar Kiln; our oasis for fresh, seasonal fare called LOAM; and a day-to-night laneway cafe, Good Chemistry. Now all we need is you.

At Ace Hotel Sydney, we’re all about creating unforgettable experiences, and our Food & Beverage team is at the heart of it. As our Food & Beverage Supervisor, you’ll be the driving force behind smooth operations, with a strong focus on our Lobby bar and beverage program. Working closely with the Operations Manager and other F&B Supervisors, you’ll lead the front-of-house team, ensuring top-notch service, seamless daily operations, and a supportive, high-energy work environment.

This hands-on role is all about delivering exceptional bar and cocktail experiences while managing staff training, rostering, and recruitment. You’ll work closely with the bar team to refine cocktail menus, oversee stock levels, and maintain beverage quality and consistency. From shaking up signature drinks to managing guest relations and service flow, you’ll set the tone for an outstanding bar and lounge experience. You’ll also ensure compliance with liquor licensing, train staff on cocktail execution, and support cost-control measures to keep operations running efficiently.

Perks 

Joining our team means more than just working at one of Sydney's iconic venues. It's about becoming a key player in a community-driven, creative, and original team.

Here's what you can look forward to:

• Exceptional Work Environment: Be part of one of Sydney's best new venues.
• Team Emphasis: Join a team that values community, originality, and creativity.

And that's not all! Enjoy attractive tips and staff benefits, including:

• Generous Discounts: 50% discount for you and 6 friends across all Ace Sydney food & beverage outlets (Kiln, Lobby, Loam, Good Chemistry).
• Global Room Rate Discounts: Benefit from exclusive discounts on Ace accommodations worldwide.
• Retail Perks: Access special discounts on Ace retail products.
• Work with Friends Bonus: Recommend a friend to work with us at Ace Sydney and receive a $300 bonus when they hit the 90-day mark.
• Reward & Recognition: We offer a variety of programs and events designed to celebrate and acknowledge the hard work and dedication of our team.
• Health & Wellbeing: Your wellbeing is our priority, with initiatives that support a healthy work-life balance, including access to a superior Employee Assistance Program (EAP).
• Community Engagement: We encourage giving back to the community by providing dedicated volunteer leave for employees to support causes they care about.
• Convenience & Perks: Enjoy the benefit of discounted staff parking, making your commute easier and more affordable.

The Gig

As the Food & Beverage Supervisor, you’ll lead front-of-house teams, manage shifts, and ensure seamless bar and restaurant service while overseeing cocktail and beverage operations to maintain quality, consistency, and innovation. You’ll train, mentor, and develop staff to elevate the guest experience, all while managing inventory, ordering, and stock control for beverages and bar essentials. Guest interactions will be a key part of your role, as you handle inquiries, resolve issues, and create a vibrant and welcoming bar atmosphere. Ensuring compliance with liquor regulations, food safety, and workplace health standards will be essential, alongside managing rosters, timesheets, and award-compliant staffing. Additionally, you’ll attend leadership meetings and collaborate with different departments to drive operational success and maintain Ace Hotel Sydney’s reputation for outstanding hospitality.

Ace Hotel acknowledges the Gadigal people of the Eora Nation, the Traditional Custodians of this land. As one of the oldest living cultures on earth, we celebrate their age-old connections to Country along with the knowledge, determination, patience and generosity of all First Nations people. Past, present and future, this is Aboriginal land.

About you

• At least 3 years of experience in food & beverage operations, with supervisory experience.
• A strong background in bar and cocktail service, with a passion for mixology.
• Experience managing high-volume hospitality settings, bar/lounge concepts, or catering.
• Tech-savvy, with experience using POS systems, financial reporting, and rostering software.
• A current NSW RSA, First Aid, and Food Handlers certificate.
• A natural leader with strong communication, problem-solving, and service-focused skills.
• Availability to work weekends and nights!