Food and Beverage Supervisor (F&B Supervisor) Melbourne, Australia

Job Purpose

To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.

To assist with the responsibility for the day to day running within the overall policies and controls established by Airport Retail Enterprises and the Melbourne Site Manager, ensuring that the brand values and standards are delivered and profitability achieved.

Key Responsibilities

Customer Focus:

• To implement the consistent delivery of superior customer service
• To ensure that the department creates a professional impression to customers and team members.
• To participate with action on Customer Service Reports relevant to your department to achieve positive and consistent results.
• To act on customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.

Business Awareness:

• To be aware of budgeted and actual departmental targets. This to include sales, covers, stocks levels and departmental profits.
• To assist with the control and monitor payroll costs by ensuring rotas are compiled in line with forecasted and actual business levels, using company productivity ratios and payroll management.
• To be aware of and assist with the control of departmental operating costs in line with forecasted business levels.
• To maximise opportunities for departmental sales and profit and other related targets

Specific Job Accountabilities

• To ensure effective stock rotation and maintain stock levels in accordance with company policy. This to include storage and use of equipment.
• To assist with stock-takes where required.
• To follow procedures for food and beverage controls at all times.
• To assist with maintaining and improving departmental operating standards. .

Growing The Business:

• To positively approach sales opportunities in order to maximise sales revenue and exceed budgeted sales targets for the department.
• To keep all team members sales focused.

People Management:

• To assist with leading and motivating the team to promote good employee morale and ensure a high level of commitment and pride in the Company.
• To carry out planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development.
• To continuously coach colleagues.
• To measure the success of food and beverage services training in meeting company objectives.

Controlling The Environment:

• Supervise to ensure effective operation on a day to day basis, whilst maintaining company brand standards consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
• To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and ensure all employment legislation is strictly adhered to. .
• To implement action on OH&S in order to enhance the environment and achieve positive consistent results.

Other Attributes of the successful applicant include-:
* Punctual, reliable, honest
* Great attitude and driven to succeed
* Team player
* Passionate about the industry and all that it has to offer
* Eye for detail
* Fast & Presentable
* Own transport for 4.00 am starts or late night finishes
We offer a very competitive hourly rate and a busy and challenging fast paced Airport environment.
Meals and Uniforms are provided while on duty
Travel allowance
Laundry allowance
RSA Certificate required