Melbourne’s upmarket hotel, Pullman Melbourne on Swanston boasts contemporary design that plays on the senses to create the perfect destination for work and play. At Pullman, connections are seamless and intuitive: every element has been thoughtfully considered and tailored to the modern-day traveller seeking an authentic Melbourne experience. With the city’s best food and fashion on its doorstep, Pullman offers a new level of urban sophistication – an oasis of style in the heart of one of the world’s most cosmopolitan cities.

We are offering a Club Lounge for our Executive Guests.  This will provide exclusive use for our VIP’s where breakfast and canapes are served as well as all day drinks.    We are now looking for an experienced manager to manage our Club Lounge and Concierge Teams to ensure the guest experience is above and beyond expectation.

As part of the Accor group and owned by ErdiGroup – a privately owned company that operates a successful collection of hotels and businesses throughout Australia.  You get the best of both worlds – being a family built culture while working for a Global organisation. 

About You:

Do you have EXEMPLARY Customer Service skills? Can you deliver consistent, top notch 5-star service? Are you an exceptional communicator? Are you interested in managing the 2022 TAA Club Lounge of The Year? Then this prestigious role is for you!

Some key responsibilities:

• Providing exceptional customer service while ensuring all food and beverage requirements are met
• Managing the Lounge ensuring Executives can check in and out efficiently while utilising the club facilities
• Working closely with the Food and Beverage Manager to ensure all events are successful.
• Create and implement promotional activities for the Club Lounge.
• Upsell other benefits of staying in the hotel
• Build a rapport with the guests ensuring they feel like part of the family
• Work with the Concierge, Porters and Club Lounge Teams to ensure all customer touch points are positively memorable.
• Working closely with the Front Office Manager to ensure Customer Service Standards are beyond expectation.

You will need to:

• Love coming to work and can work well under pressure
• Be infectious with your smile and jovial persona
• Be a people manager for your team and guests
• Have previous management experience in either front office or club lounge
• Be willing to assist any team, any guest at anytime.
• Have your RSA qualification or willingness to obtain one

The successful applicant must be available to work fulltime over a 7-day rotational roster that will include some weekends.  

What we offer:

• Free and discounted hotel accommodation
• Discounted parking and location is easily accessible via public transport.
• Work predominantly in an indoor environment with a fun team!
• In return we will provide you with a supportive working environment, and we foster an environment that rewards and recognises you and provides you with the opportunity of career progression.