Sofitel Melbourne On Collins is a luxury hotel in the heart of Melbourne. We are obsessed with creating unforgettable experiences for our guests by blending our French heritage with our local Melbourne culture, the hotel exudes a refined and understated sense of modern luxury with a touch of Sofitel’s renowned Art de Vivre to help our guests enjoy and live the French way.

Sofitel Melbourne is looking out for a guest-centric Event Floor Manager to join the team. The Event Floor Manager is responsible for ensuring optimum guest and client satisfaction for a wide variety of functions—from a business meeting for four people to an opening night gala for 800!  Excellent organisational and interpersonal skills are essential for the right candidate as this role is ‘hands on’. No two shifts are ever the same and you will be required to work a rotating roster including day, night, weekend and public holiday shifts.

MY KEY RESPONSIBILITIES:

• Supervising and supporting a team of ambassadors and working as the point of contact for clients
• Providing service to guests, ensuring maximum satisfaction and adherence to standards
• Reading and interpreting event orders to effectively deliver on client requests
• Liaising with Conference and Events Planning team
• Liaising with kitchen ambassadors to ensure that quality and quantities are maintained to the required standards
• Be actively involved with Department/Hotel’s committees for WHS, Training and EMS

MY SKILLS AND ATTRIBUTES:

• Strong leadership skills developed in a similar operation with a customer centric mindset
• Maintain awareness of industry trends in service, product and presentation
• Be observant with a perception for ones surroundings and able to resolve conflicts effectively
• Demonstrate versatility in responding to guest requests and situations
• Flexibility to work various shifts, weekends and public holidays
• Strong guest focus and attention to detail

WHAT’S IN IT FOR ME:

• Lateral and developmental growth opportunity
• Exposure and experience in a fast paced environment
• Convenient 'Paris end of Collins street' Melbourne CBD location
• Local and international career opportunities with Sofitel and Accor
• Access to Accor ALL Heartists staff discounts, including accommodation, dining and hire car discounts
• Uniform and laundering of work attire provided

If this sounds like the job for you then look no further! Apply today to start the next chapter in your hospitality career.

• Victorian Responsible Service of Alcohol (RSA) Certificate
• Full work rights in Australia
• Previous experience in F&B supervisory role required