If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.

At voco everyone’s a host.

voco Melbourne Central is a beautifully appointed venue of 252 rooms in the heart of the CBD. A design lead property harking back to the glorious days of the Victorian Goldrush, the hotel boasts dramatic archways, gold accents and a warm and contemporary finish. When our guests take a moment to appreciate its beauty, they may gaze out from our rooftop balcony, with an enviable view of many of Melbourne’s iconic landmarks or enjoy the  convivilaity of our food and bevearge hosts in our BlackSmith Bar and Grill. 

As Duty Manager  you will often be the welcoming introduction to voco. As a senior member of the  Front Office team you will lead from the front, ensuring our guests feel welcomed and subtlety delighted throughout their stay. voco service style is relaxed but knowledgeable, people focused,concentrating on making a uniquely curated experience from start to finish. Remembering guests’ names and their individual needs, ensuring they are welcomed and feel cared for. This will all be a part of your day.

You will collaborate with all other departments to ensure a seamless guest experience. You will also have a heightened sense of security and capability in an emergency, ensuring our guest fell relaxed and safe at all times

We are so proud of our hotel, and to ensure it is always shown at its best, you will conduct regular visual audits, keeping all public areas safe and secure for guests and colleagues. Collaborating with all other departments will be essential in making our guests’ experience seamless and memorable – Reliably Different.You will be comfortable in the role of Chief Host, collaborating with operations team to ensure a seamless  service to all guests. You will have a strong knowledge of current hotel systems including Opera, Concerto, HUB and  Shiji infrasys, and your warm and approachable communication style is what you are most known for.

You hold Valid Certifications including Responsible Service of Alcohol and First Aid certifications as well as current drivers licence and are required and know that flexibility in this role is key – late night, weekend and holiday shifts are all part of the job.

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team

You’ll be rewarded for your hard work with a suite of benefits that supports you wellbeing, including paid birthday leave and acess to a Well -Being platform,in  addition to the always-popular hotel perks like accommodation and food & beverage discounts, and a discount retail platform makes your pay go even further.

Come on in...

We are looking for individuals with personality and a real interest in hotels and hospitality. At least a year in a duty manager role or a supervisor who is ready to take that next step

• Knowledge of Opera, Concerto or something similar
• Flexibility around working evenings and weekends
• A “can – do “attitude
• First Aid and Drivers Licence.