We are looking for a friendly, team player to be a part of our Front Office team!

This role is Casual across 7 day variable roster. 

Responsibilities include:

• Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
• Maintaining a proactive approach to complaint handling and be confident in resolving issues.
• Maintaining procedures in relation to credit and cash transactions and accounting documentation.
• Actively promote and sell special promotions or facilities available within the hotel.
• Answer all correspondence and enquiries either via the phone or email.
• High level personal presentation.

We value passionate and energetic employees who love what they do. In return, we will provide you with a fun working environment in an amazing new hotel with a great team to learn from. Furthermore, we foster an environment that rewards and recognises you and provides you with the opportunity for career progression. 

• Experience in a similar role.
• Excellent communication skills both written and verbal.
• Delivers a high level of customer service in a professional manner.
• Experience with Opera is preferred but not essential.
• High level of confidence in juggling multiple responsibilities and thrives in a fast-paced environment.
• The ability to quickly build rapport with guests and handle any potential complaints.
• Highly organised with excellent time management skills.