About the Role: Are you ready to soar and keep our café running as smoothly as a well-brewed espresso? We're looking for a dynamic Café Supervisor / Duty Manager to join our team at South Bank TAFE Axis Café. If you thrive in a bustling environment and have a knack for making every customer, feel like a VIP, this role is for you!

Key Responsibilities:

• Opening and Closing the Café: Like the sunrise and sunset, you'll ensure the café opens and closes seamlessly.
  • Follow standard operating procedures to open and close the café.
  • Set up the POS system at the start of the day.
  • Compile cash takings and complete the cash-out procedure for the POS system at the end of the day.
  • Arrange all outdoor furniture and signage as per site requirements.
• Daily Operations: Keep the café humming with efficiency and charm.
  • Manage food and beverage services.
  • Supervise staff and maintain cleanliness and food safety standards.
  • Provide excellent customer service and resolve complaints efficiently.
  • Liaise with suppliers and oversee event support.

Key Performance Indicators:

• Presentation Standards: Ensure our products and venue look as inviting as a perfectly plated dish.
• Service Wait Times: Keep café service wait times under 8 minutes – because nobody likes to wait!
• Cost Management: Minimize food costs and wastage – every crumb counts.
• Team Leadership: Foster team productivity and lead with a smile.

Requirements:

• Experience in café or food service management.
• Experienced barista with 1-2 years of experience min
• Strong leadership and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• A positive attitude and a passion for customer service.
• Reports to onsite venue manager.