About The Brew Baron Beer Company, West End, Brisbane

At The Brew Baron Beer Company, we aim to have high quality, great tasting, wide variety of beers, spirits and foods available. We provide a comfortable, relaxing and entertaining atmosphere where our patrons can enjoy a great experience, and one that they’ll return to enjoy over and over. A fundamental part of this great customer experience is having great quality beer, spirits, food and atmosphere, which represent the outputs of our employees’ efforts. As such, we’re looking for employees to help us deliver this great customer experience.

We’re new to craft beer brewing and have recently acquired Parched West End Craft Brewery, which is a medium-sized craft brewery with two levels and some newly constructed outdoor decks. As new owners and operators, we’re in the process of re-branding the business, installing new technology and capabilities, and seeking to re-create a great atmosphere for people to come and enjoy great beer, spirits and food. If you love craft beer and want to be part of an exciting new brand re-launch, and you meet the below criteria, apply now!

About the role

The casual bar staff will (mostly) manage the operational day-to-day requirements, from early afternoon and into the evening. The role requires ‘beer lovers’ (Yes, you will need to drink and appreciate beer as part of your role), someone experienced working behind and running a bar, someone who knows how to greet and ‘wow’ patrons, provide a clean and comfortable environment for patrons and colleagues, alike. Casual bar staff will be the ‘face’ of the company and will need to be professional, courteous and well-disciplined in running a brewpub to the owners’ standards.

We require casual bar staff for shifts from early afternoon and into the evening, which may be on weekdays, weekends and (some) public holidays. There may be times when the brewpub operates functions, shows and exhibitions, which may require alternate hours, too. Duties include opening / closing procedures, tending customers (serving food, beer, wine and spirits), talking to customers about craft beer, cleaning the bar and brewpub, managing patron experience, etc. Successful candidates can expect award hourly and penalty rates, complemented by a relaxed working atmosphere.

Qualifications

• Brewing and/or distilling qualification such as from Technical and Further Education (Tafe), Institute of Brewing and Distilling (IBD), Cicerone or other credible institution – not essential but would be advantageous
• Other vocational training in bar tending
• Responsible Service of Alcohol (RSA) Certificate (essential) and Responsible Management of Licenced Venues (RMLV) (preferred)

Responsibilities

• Experienced in tending bar
• Greeting and serving customers’ requests for food, beer, wine and spirits
• Open and close the brew pub, from time to time
• Ensure the ‘bar’ is sufficiently stocked for each shift, cleaned at the end of the shift and maintained during the shift
• Comply with the brew pub’s liquor licence, and other regulations, such as maintaining noise levels, providing a safe and secure environment, managing disorderly or intoxicated patrons, facilitating transport for departing patrons, only trading during licenced hours, etc.

Capabilities

• Be calm, cooperative and considered, particularly when under pressure
• Be friendly, supportive and a mentor to colleagues, to aid their development and career progression
• Be innovative, creative and customer-focussed in providing a great customer experience
• Be flexible in working part of a small team – whenever possible, we all pitch-in to help each other, regardless of title
• Review, critique and offer suggestions for improvement – we don’t have any ‘sacred cows’

We’ll measure your success by:

• Staff and Customer feedback and/or reviews, which also includes repeat custom
• Your ability to manage the brewpub professionally and courteously

Rockstar bartender required for one shift, 5:00p.m. to about 8:30p.m.